FAQ

Are your coffees organic?

The farms we source from are operating IN CONCURRENCE WITH organic standards & MANY OF THEM ARE ACTUALLY CERTIFIED ORGANIC. They use natural production methods and continually work to enhance the health of the earth & local waterways. this helps the farmers ensure excellent yield for many years to come.

Here’s the thing, “organic CERTIFICATION” is a concept that was created when industry ruined agriculture. In coFFEE PRODUCING COUNTRIES, farmers don’t have to label their land as “organic” because… well… it always has been. In fact, most farmers in Central America don’t even know there’s any other way. It’s expensive to get an organic certification, as is buying non-organic chemical inputs. Our farm partners don’t mess with either.

Is Direct Trade better than Fair Trade?

SHORT ANSWER YES. OUR DECADE+ EXPERIENCE IN THE COFFEE WORLD HAS TAUGHT US THAT IT’S MORE COMPLICATED THAN THAT. COFFEE QUALITY INSTITUTE SAYS THAT A SOLD LOT IS BETTER THAN AN UNSOLD LOT. THERE’S A LOT OF COFFEE IN THE WORLD. DO WE HAVE RELATIONSHIPS WITH OUR FARMERS FOR REAL? MANY OF THEM, YES. MANY MICROLOTS WE BUY ARE ALSO FROM COOPERATIVES THAT DO AMAZING THINGS FOR THEIR COMMUNITIES. CAN WE VERIFY THESE THINGS? ALSO, YES. WHILE WE ARE LUCKY TO BE ABLE TO SOURCE COFFEE DIRECTLY FROM FAMILY MEMBERS IN GUATEMALA - GLOBALIZATION HAS HELPED US CONNECT WITH PASSIONATE COFFEE FARMERS IN ALL PARTS OF THE WORLD. IT’S A BEAUTIFUL THINGS TO BE ABLE TO FOLLOW ALONG WITH YOUR COFFEE FARMER ON INSTAGRAM OR EVEN CONNECT WITH YOUR LOCAL BARISTA AT REPRISE THAT SOURCED A LOT FROM THEIR HOME COUNTRY. WE LOVE THE CONVERSATION THAT THIS BRINGS & WHILE THE COFFEE WORLD IS WINDING & WHIRLING - KNOW YOUR COFFEE’S STORY & HOW IT FITS WITHIN THIS CRAZY & WONDERFUL INDUSTRY, everything is going to be okay.

Do you offer free local shipping?

Yes! Free local shipping to our northshore folks - Evanston, Wilmette, Winnetka, & Glencoe. You’ll see a free local shipping option during checkout. All other orders ship free with a $75+ order.

When will my online order ship?

All online orders will ship routinely on Wednesday & Thursday with some exception to inventory availability.

When will my monthly subscription ship?

Going forward, You can expect your monthly subscription to arrive around the same time every month, based on the time of month you initially signed up.

You can login to your account at any time to review your orders and see orders on the way.

Can I change my coffee selection each month?

At this time, the coffee you select when you sign up will be the same coffee you receive every month.

Can I cancel my monthly subscription?

We ask that you keep your subscription for at least 3 months since we offer a generous 50% off your first subscription payment. If you are not satisfied with the subscription before the 3 month mark, consider gifting those magical beans to someone you care about!

When you place your first subscription order, you will be prompted to create an account on our website. You can cancel your subscription within your account.

Curious about something else? Send a message through the ethers and we’ll be sure to intercept it and respond ASAP: info@reprisecoffee.com